A South African wedding photographer this 7 days been given what he phone calls the craziest ask for he has listened to in his vocation. A female whose wedding he shot four many years back in 2019 is demanding a entire refund for the wedding day photography because she obtained divorced and “doesn’t need the pics any longer.”
Johannesburg-primarily based photographer Lance Romeo tells PetaPixel that the consumer was a pal of a friend he met shortly ahead of the marriage.
“I was performing a image shoot at her friend’s birthday party,” Romeo says. “Then the pal instructed me that she has a buddy who’s receiving married and requirements a photographer. Then I explained to her ‘You can give her my number.’ That exact evening when I acquired dwelling, that woman contacted me and informed me she requirements a photographer. She advised me the marriage is in Durban, her husband’s hometown.
Romeo claims he quoted his conventional fee of 15,000 South African Rand (~$815), the couple negotiated it down to 12,000 Rand (~$650), an arrangement was achieved, and the photographer shot the wedding day.
“After the marriage ceremony, I arrived again home and despatched the photographs to them and I moved on,” Romeo suggests. “Happy customer, they liked the photographs, and that was that. Or so I considered.”
Quick ahead four a long time, and Romeo obtained an unpredicted concept on Monday from the girl on the fast messaging app WhatsApp. Romeo initially believed she would ask to seek the services of him again for another shoot of some sort, but he was taken aback when the girl defined that she experienced given that gotten divorced and was now requesting a refund because she no lengthier wanted the shots.
“Well I’m now divorced and people shots I and my ex spouse don’t need them any longer,” she writes. “You did a amazing occupation on them but they went to waste as we are now divorced, I will need to have a refund of the quantity we compensated you due to the fact we never have to have them anymore.”
After confirming she was truly severe with the request, Romeo spelled out that photographers really don’t give these kinds of refunds.
“I’m quite sorry to hear that you and your spouse divorced, but as I’m confident you can determine out that’s not likely to transpire,” he writes back. “Photography is a none [sic] refundable provider the moment I’ve already sent to you the provider and the pics. I just can’t refund you for the reason that I can not untake the photos.”
The woman then escalates the demand from customers by threatening to get lawyers involved.
“That is anything you must have in your deal that no refunds!” the lady writes. “But you did not so I’m entitled to demand a refund as I’m no lengthier in have to have of your photographs. I realize it is not your fault but you are a small business and as these types of you must be equipped to grant refunds.”
“Initially I assumed I was getting pranked,” Romeo says. “I considered she was joking and that she would notify me why she was getting in contact with me and she was just trying to be humorous. So I responded the way I responded pondering there’s no way she’s this outrageous and would notify me it’s a joke. But I responded that way in circumstance she’s significant, and it turns out she IS really serious.
“I’ve occur across some mad shoppers, but not like this. She usually takes the cake. […] She has threatened to sue me for defamation of character. She just cannot [because she was never identified publicly] but probably she believed I’d be intimidated.
“It’s been hilarious, I really don’t want to lie. The woman however has not enable on. She’s adamant that she requirements to get her dollars back, she’s truly severe, and she still would like to fulfill up with me. I don’t even know what to say anymore due to the fact this is the craziest thing I’ve at any time expert in this line of work.”